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1.2 Based on 89 reviews
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  • Customers like
    • Money back asap 16
    • Trial order cancellation and no further shipping of any product 4
  • Customers don't like
    • money stolen from account without permision 77
    • Scam product 19
    • Service 11
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Hi there, I am currently in the process of trying to get my money back and I called this number 1- 800-759-8620 and was able to talk to someone, but apparently if you don't return the sample within 30 days you wont get a refund and they will send you more stuff and charge your bank account or credit card!! When you talk to them for a return you must get a Return Authorization Number from them for them to accept the return. They were supposed... Read more

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Ordered free sample from Costco pharmacy,paid for shipping & got charged $1.95 shipping& $119.29 for the product . Also got Loveeyeserum & was charged another $1.95 shipping & 112.66 for a total of$235.85 . I am very upset . Thought I was dealing with reputable co but got scammed Can,t trust anybody anymore . I am a old lady on a fixed income & can,t afford that kind of money for cosmetics . I am going to have to close that account . My husband... Read more

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I ordered a free trial but paid shipping cost. They keep sending me a bottle every week & debit my account. How do I stop this?

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Does anyone have a working phone number for Hydroderm? I just get directory assistance which charges me $4.99 just to inform me they don't have the new number. Please help! Read more

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They said if i paid for shipping, we can get a "Free" sample. We noticed many bad reviews after paying for shipping so when we received the products, we didn't use them and we contacted the company to not continue charging us. The lady over the phone rudely told me that it's a trial not a sample, yet on the site, it said sample. So when we wanted to return it, she wanted us to pay for shipping or else she'll have to charge us around 180$. She... Read more

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company is a complete rip off. they tell you that they shipped when I did not receive the product they said they would credit me 50%. Great way to make money,say they shipped product then only refund 50 %. Please do not order anything from this company.It is not a free sample,it will put you in the poor house. The product is garbage,big scam,they will not discuss any concerns or purchases that were not delivered. make sure you cancel before the... Read more

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They steal money which will eventually show up in their kids. coz thats my and other people's hard earned money. You keep charging my account after sending me that *** sample and charged me $119 for shipping. and then 2nd month and on. You people are nothing less than theives, Scammers. i wish you were in my city or i could somehow sue you. you have done this to lot of people. stop stealing you scammers. and your product is very bad not even... Read more

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This was the email I sent to their "contact" which came back as not delivered ("recipient not found" of course!!). And obviously their 1-800 # does not work either. I thought I was getting free samples from COSTCO and I was just paying postage. However when I checked my account online, I have two pending transactions in my credit card statement from ibuyeyeserum.com and LHD*LoveHydroDerm. I was surprised to learn that you are charging me... Read more

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How many times do i need to call you to cancel my account?my pimples keep coming out since i ordered a sample.i canceled my account before another order came but they always keep telling me that they cannot find my account yet they send me another one.this is *** !i called 5x already to cancel it .please ..

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Hi Hydroderm I agreed to only one free trial and paid shipping. I did not agree to purchase product. Please refund me the 94.90USD and 99.90 USD for products that I did not authorize. Immediately thank you. why do I need to write at least 100 words? x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x Vimala Kamalodeen Read more

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