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  • Customers like
    • Disgusted feel ripped off13
    • Money back asap4
  • Customers don't like
    • Money taken without permision36
    • Money theft from account22
    • Stole money from account19

  • May 22
  • Cosmetics and Toiletries
  • Caroline Springs, Victoria County
  • Trial Product
  • 41
  • REVIEW RATING 4/5

I almost signed up aprox 6 months ago for what I believed was a free trial but did not wish to provide my card number to have it debited for postage. I was contacted by a lady who didn't sound too pleased that I didn't proceed. In April I saw a similar advertisement but for what I thought was a different brand. Before I knew it Hydroderm was stated to be my best product. I gave my card number ... Read more

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  • May 22
  • Cosmetics and Toiletries
  • Sydney, New South Wales
  • Trial Product
  • 12
  • REVIEW RATING 4/5

Like many of the other reviews here I have just received my bank statement and had $101 and $108 dollars taken from my account without my authorisation after requesting samples. Phoned the number on my email receipt which only shows me the shipping charges nothing mentioned about item cost, and told they have a 30 day refund policy which has passed and they are very sorry but nothing can be done... Read more

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  • May 21
  • Cosmetics and Toiletries
  • Laval, Quebec
  • Positive Experience
  • 1
  • 1
  • 44
  • REVIEW RATING 4/5

Please note that I did the same as most who don't take the time to read the terms and conditions specified on the web page. After reading the review and purchasing their trial product, I called Hydroderm at 1-800-743-9187 to advise them that I was not interested in committing to a monthy membership; John suggested I call back before June 8th after my trial period to simply opt out of the... Read more

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  • May 21
  • Cosmetics and Toiletries
  • Ballarat, Victoria County
  • Free Trial
  • 1
  • 1
  • 30
  • REVIEW RATING 4/5

I went on Facebook and took part in the free trial. I've just received my bank statement and see that they have taken out the $8.36 and $8.68 for the free trial bottles and then 3 weeks later they have taken out $108.74 and 103.56 for further bottles that I didn't authorise or receive. Not happy! I will be reporting them to consumer affairs and also going on every site I can to warn people... Read more

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  • May 19
  • Cosmetics and Toiletries
  • Sydney, New South Wales
  • Account Deductions
  • 1
  • 1
  • 12
  • REVIEW RATING 3/5

OMG the same has happened to me. Two amounts of $108 &$104 taken out of my account with no permission given. Has anyone had any luck getting it back? What do we do now? Read more

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  • May 19
  • Cosmetics and Toiletries
  • Perth, Western Australia
  • Face Serum
  • 2
  • 2
  • 37
  • REVIEW RATING 4/5

So today I decided to check out some free samples which was advertised through facebook, for the payment of postage $6.00 you could get hydroderm serum for the face and serum for the eyes, great I thought. So I handed over my credit card details for the postage and several days later the products came in the mail. What I didn't realise that Hydroderm illegally took $118.00 from my account. ... Read more

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  • May 19
  • Cosmetics and Toiletries
  • Sydney, New South Wales
  • Skin Care Product
  • 13
  • REVIEW RATING 4/5

First I received a small bottle of Hydroderm out of no where less than a week ago then i notice lst night a request to my bank for 114 dollars WITHOUT PERMISSION when I looked I found another small payment taken about 2-3 weeks ago which I did not authorize. My bank is now aware of this fraud and I will contact the federal police today as it looks like im not the only one to have this issue, I... Read more

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  • May 19
  • Cosmetics and Toiletries
  • Carbrook, Queensland
  • Trial Product
  • 13
  • REVIEW RATING 3/5

Offered a free trial and then billed my account for full price of product, $200, sneaky, not a bad product but suggest don't go there. Not aware in the terms and conditions that there would be an automatic deduction from my credit card for the full price of the product, once they obtained the credit card details, by offering cost of postage only, they billed the account. So not happy, will not... Read more

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  • May 19
  • Cosmetics and Toiletries
  • Beauty Product
  • 17
  • REVIEW RATING 4/5

Do not be tempted to buy this - I gave my credit card details thinking I was paying for two $12 samples and I have just been billed $200 for two products - I have had to cancel my credit card so they dont keep billing me. I feel completely mislead and robbed. I was happy to trial the product but I was not ready to pay $200 without being asked. This could cause some people a real financial... Read more

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  • May 14
  • Cosmetics and Toiletries
  • Tauranga, Gisborne
  • Face Serum
  • 61
  • REVIEW RATING 4/5

I paid to have the FREE sample posted to my New Zealand address, didn't like the sticky feel to the product and posted it back to Milton Keynes with my reference number, but was dismayed to find when my Visa account arrived I had been debited another NZ$114.50 without my permission. The email address given on their web site does not operate and the one call I made to Edinburgh 0805080774 (one of... Read more

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