Hydroderm Complaints and Reviews

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Hydroderm
Main address: 15820 Euclid Avenue 91708 Chino CA
888-460-5888, , info@hydroderm.com
  • 73+1 mobile complaints
  • $2.8K claimed losses
  • $38 average
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  • 1 day ago
  • Cosmetics and Toiletries
  • Tatamagouche, Nova Scotia
  • Free Trial Charges
  • 1
  • 1

I did an internet survey was offered one of three "free gifts". I picked the one with the least shipping and handling. $4.95. A short while later I get a little brown box, no return label, nothing in the box. About a month later I get a second little brown box, again, no labels, no instructions, nothing. I assume they sent it twice in error. Third box arrives....I attempt to find a phone... Read more

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  • Jun 16
  • Cosmetics and Toiletries
  • Anti Aging Product
  • 6

My husband purchased the sample for me. When I get my credit card, not only did I get charged shipping $4.95 & $4.75 (they were shipped in same box), I knew I didn't want to deal with this company. They are scam artist. So my husband called them to say we received the sample, but nothing else & refund our credit card $84.95 & $79.95. Somehow, they told him they would refund 50%... Read more

Was this review helpful? 3 1

  • Jun 04
  • Cosmetics and Toiletries
  • New York City, New York
  • Free Trial
  • 13

Hi, I ordered the Original Age-defying wrinkle Serum and triple affects Eyes Serum- trial samples. They charged me $9.95 shopping fees. Few days later i just received the samples and not started use yet, they already charged my credit card $84.95 and $79.95. When I called them, they blamed me didn't read their agreement clearly. I thought it might be my mistake and told them do not send their... Read more

Was this review helpful? 0 1

  • Jun 03
  • Cosmetics and Toiletries
  • Tallahassee, Florida
  • Hydroderm Rip Off
  • 15

Due to the information on the above site, I will Not take a chance on ordering this product......sounds like another rip off like WEN hair products. Another site to look at is Rip Off.com. It is also helpful in dealing with sites like this one. It is a pity we cannot take these sites at face value. I have found that every site that offers a "Trial Price" for its products (even Garcinia... Read more

Was this review helpful? 0 1

  • May 23
  • Cosmetics and Toiletries
  • Los Angeles, California
  • Order Cancellation
  • 2
  • 22

The product is okay... but not worth the expense at $92.60 face serum and $87.15 eye serum. They do an automatic shipping... I was shocked to be billed on their first atuo shipment... I did pay for that shipment... thought it was my fault for not reading the Terms and Conditions. I called when I found these out rates charges on my credit card statement on the 17th of the month to cancel... on the... Read more

Was this review helpful? 0 1

  • May 15
  • Cosmetics and Toiletries
  • Long Beach, California
  • Hydroderm Wrinkle Reducer
  • 12

I was sent a free trial period sample. Weeks later I was charged $96.00. Now they are shipping another product to me and I'm returning it but the company better not charge my checking account. Will take legal matters. The company already got a bogus $96.00 dollars from my account. Are they trying to automatically do this every two months? Never heard of a rip off like this without even... Read more

Was this review helpful? 1 1

  • May 03
  • Cosmetics and Toiletries
  • Mission, Kansas
  • Order Cancellation
  • 1
  • 20

I also ordered their "FREE" sample for the S & H charges. The product doesn't work for me and I have been calling, trying to cancel this product so they don't ship product and charge my credit card. I am already dealing with that issue from a company selling Cambodia Garcinia. BTW - if you are on the page that says you have to pay $4.95 in shipping and handling, click the "X" in the upper... Read more

Was this review helpful? 1 1

  • May 02
  • Cosmetics and Toiletries
  • San Francisco, California
  • Hydroderm Effect
  • 16

I use the product and start have a lot of pimples pop up. I call to cancel the membership, they asked for return the product and asked a lot of questions why I am return it. But in the advertisement it didn’t say I have to return the product and also say it said no question should be asked when we call for cancel. The return address on the web site is Chino, but when I call the customer service... Read more

Was this review helpful? 0 0

  • Apr 28
  • Cosmetics and Toiletries
  • Sherman Oaks, California
  • Free Trial Charges
  • 12

Called the CS line and how rude the rep was and I was advised since the 79.95 charge was declined that would not be charged to my account as I was cancelling it and I was told I signed up for 18 day trial period, "Who does that". I swear it was a 30 day trial period and returned the product with an RMA for and when I did not get my refund for th e84.95, I called my credit card company and opened... Read more

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