Sep 17, 2008 Hydroderm complaint by Sharondon |
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6 months ago I decided to try a "free" hydroderm trial for less than $6 postage.
I received the package and tried the product, and knowing that it would take more than a month to see results, waited for the next batch.
A further batch never arrived, however I found that i was charged almost $70 for the free trial. Next I was double charged on my credit card for two products I didn't receive. I emailed support, explaining I had been double charged, waited a week, but received no response. I tried emailing again, waited a further week but had no response. I tried calling, and asked to cancel the product.
I have just received my credit card bill and note I have been double charged again - despite never having received goods.
When I tried to browse to the website to cancel my membership and make a complaint, it looks as though it has been closed down.
I then tried bodyshape in a search engine and found a new webiste - but it has only advertising, no contact details, and no membershio login so I can cencel my account.
So I have been charged nearly $350, received one "free" sample and the worst customer service ever.
I have just called my credit card company and have cancelled my card - getting a new one issued....A real hassle but worth it if it means getting rid of this company. I have also asked the credit card compnay to launch a fraud investigation into Hydroderm
Tomorrow I intend to call the call centre one last time to see if i can get any support
I never even got to see if the cream was real or not - i hoped it would be...but the service levels are so poor, the company practices must be considered fraudulent.
I urge you NOT to subscribe to any free trial associated with is company!
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