I was a Hydroderm user for about 2 years. Earlier this year I got a new credit card and wanted to switch my billing to that card. It used to be that you could login to your account on their website and change that info. When it came time for the next shipment I got an email from them saying they couldn't bill to the new card. Called them on the phone twice and was told they can't get into their own computer system. The login page is now gone. Got 7 more emails from them saying they couldn't bill me so I had 3 days to call or they would cancel my order. I figured, what the heck, why bother calling again. I sent them an email telling them to cancel..no response. Then they billed to my OLD credit card account! And I have not received any product".

Waited 3 times starting at caller 20+ and when you get to be the 'next caller' they hang-up on you/. Most of the time all you get is a busy signal?. Their local phone number in California has been changed and the new number isn't Hydroderm.. All email to them gets returned as 'undeliverable'/.

I called the credit card company to dispute the charge and have them close the old account number so they can't steal more..

This company is a HUGE scam,. I am reporting this to my State Attorney General;. I recommend if you have had this type of experience to do the same. They must be stopped. 1289edf



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