Anonymous
map-marker Botany, New South Wales

Hydroderm is SCAM! The Free Trial never arrived!

I was got sucked into believing that this products are good and want to purchased the Free Trial samples that was on the 15th Dec 2014. I completely forgot about it and the Free Trial never arrived and today (9-2-15) I checked my credit card balance and noticed there was close to $200 been deducted from my account. I started to browse and found out that a lot of people got scams by this company. I have closed the account and seeking the credit card company to recoup the scam charges. DO NOT FALL INTO THIS SCAM! FOR THOSE OF YOU HAVEN'T GOT WHACK WITH THE OTHER AMOUNTS RATHER THAN THE FREE TRIAL SHIPPING COSTS... QUICKLY CANCEL YOUR CARD!!
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Reason of review:
Problem with delivery
Anonymous
map-marker Tatamagouche, Nova Scotia

Free Sample - My ***

I did an internet survey was offered one of three "free gifts". I picked the one with the least shipping and handling.

$4.95. A short while later I get a little brown box, no return label, nothing in the box. About a month later I get a second little brown box, again, no labels, no instructions, nothing. I assume they sent it twice in error.

Third box arrives....I attempt to find a phone number on the shipping label, nope, on the bottle, nope...so I google and eventually find a phone number. I explain the situation to the lady who basically tells me I am a liar and I obviously went on their site and ordered the product? I ask to speak to her supervisor...so she hangs up on me. Second phone call nets a more "reasonable" associate.

She explains I should have gotten a confirmation email and invoice....upon checking lo and behold they don't have my correct email address. Oops says she. But I am past the 30 day money back guarantee. I explain "why would I think there is a 30 day money back guarantee for a product that I didn't order other than a free sample" After much debate she agrees to let me return the product.

I package it up, send it expedited parcel back and wait for the credit. I did manage to get 1/2 my money back ; however, because I was ....

wait for it "Past the thirty day money back guarantee period" I cannot get the rest. The result, I have contacted my bank's fraud department and have begun opening my large mouth telling about this back handed fraudulent waste of money company

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Loss:
$200
11 comments
Guest

Same thing happens to me and still don't know what to do?

I would not recommend this offer to anyone at all.

Guest

same thing happened to me, I supposed to pay only few $ for shipment but they changed me around 170$ for the product, I did call them request to return but they told only 14 days after the transaction I could returned it, then I told them you can't charge me for the product i've never bought and asked them to cancel my membership with them on spot, I talk to the customer service they told they will back in 50% of my money in few days yet waiting to see what they will do

Guest

similar thing just happened to me, with AMAZINGHYDRODERM and LOVEEYESERUM, be careful with the FaceBook free sample offerings, they will charge you full price with no receipt and no invoice.

Guest

I too got the trial with an offer to just pay the postage. 3 weeks later I had my credit card debited for $100 with reference BFU*EYESERUMNOW 800-972-**** CA.

I have not received anything. Nothing in anything I have received identifies the company contact details. I ONLY ever wanted the trial. It was not my intention to order until I had trailed the product.

My credit card company said I will have to freeze that account and start another to stop future payments.

I would not recommend this offer to anyone at all.

Guest

The exact same thing happened to me where they said please try our sample of Hydroxaderm for $4.95. There was nothing said about any trial period or that I would have to return it or be billed over $80 for a product they had already charged $4.95 for the sample.

Prior to completing my order they said "oh you forgot the Snail Renewal Cream for an additional $4.95, so I said OK - still no mention of having to return the product if I was not satisfied. This was an advertisement on Facebook and I think Hydroxaderm should be sued for running such a scam and causing customers to have to go through such a hassel to right their wrong.

I am logging a complaint about Hydroxaderm, Snail Renewal Cream and the company who tries to pass this off as a good deal. This is truly a scam if I ever saw one.

Sincerely - a ticked off customer

Guest

I have just received my sample which I am returning ASAP at my cost of another $19 . What a scam...

Guest

I saw the FREE trail offer on a Facebook add. So I thought I would try the product which also and a FREE trial for SnailSkin.

I received the product and started using it...NO surprise it's been 3 weeks and I see NO changes. Well we were on vacation and I checked my bank account and they charged my account over $80 dollars for Hydroxaderm and when I got home there was another charge for SnailSkin of $80+ dollars. Apparently the FREE trail is not free, if you do not cancel apparently within 14 days you will be charged the full amount. I had to called the one to cancel and that's when they informed me that the trail was NOT FREE!

I told them to terminate all future orders , then I was told they don't handle the Snail Skin that's another company so I had to call them and do the same...Of course they continued to give me this spill to try to get me to keep it.

I said I'm not going to pay for something that doesn't work and I could go to a Licensed Costmetic surgery and have Botox for what the cost for a product that does nothing. Don't get involved with this company..

Guest
reply icon Replying to comment of Guest-871681

I am currently going through the same thing,they have told me they sent me a check and it came back they said they tried to credit my account and they had a problem with the bank now they put a recording on every call and I leave a message to call me back. I wonder what is our legal options .If anyone wants to get in touch with me my e-mail in baer_133@***.com

Guest
reply icon Replying to comment of Guest-923605

I just got scammed and have contacted my bank. I used a debit card attached to a cheque account to stop unauthorized use.

I had no funds in my check account yet my account has been debited. My bank has some questions to answer in relation to allowing unavailable funds to be taken out.

Guest

They did the same thing to me but got me for almost 800 dollars I marked a box to pay for shipping and the invoice every month only said 4.95 and they were chargingy account. 94.50 a month!!! SCAM!!

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Darlys Baa
map-marker Southwick, England

Money debited totalling £190 for trial offer?.

Updated by user Jan 30, 2015

Just received another eye serum (without asking for one!) and my acct has been debited by £95. What a cheek!,

Original review Dec 30, 2014
I saw this product advertised and decided to give it a try as it as advertised as a trial offer with only a limited number of items left. I Paid for the delivery charges as stated for the trial offer of eye serum and face serum then 10 days later I was shocked to find my account had been debited £190. I am disgusted about this and it seems that I'm not alone. They need to be stopped and I would like a refund !! I wonder how many other people have fallen for this despicable scam. SHAME ON YOU HYDRODERM
View full review
Loss:
$280
Cons:
  • Money taken without permision
  • Money theft from account
Reason of review:
Pricing issue

Preferred solution: Full refund

Anonymous
map-marker Perth, Western Australia

Online Order Review

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Money taken even when I emailed to say the product arrived 3 weeks late and havent been able to try dont charge me. Called them yesterday they didnt give a ***. Biggest scam ever
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Reason of review:
Problem with delivery
Anonymous
map-marker Toulouse, Midi-Pyrenees

RÉCLAMATION

Messieurs, I am really very angry. Still no answer to my 3 emails I sent to Hydroderm. This is not serious. Tel last month, I have ordered a trial product Hydroderm 2€95. I have received this product. But the december 18, you me debit my credit card € 89.89. I have not ordered anything for you. I thank you to repay me as soon as possible . Best regards Josiane Hartmaier My Adresse : 21 rue Monié Bloc A - porte 2 31500 - toulouse (Haute-Garonne - France) My phone : 033 6 ** ** ** ** My Email : josianehartmaier@***.com
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Loss:
$90
Reason of review:
Problems with payment
Anonymous
map-marker Revelstoke, British Columbia

SCAM COMPANY

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Even though I cancelled AFTER I received the initial introductory small bottles - I HAVE TO PAY FOR THE NEXT ORDER - or as they explained I was 2 days over the cancel date - I still have to pay for the cancelled o If order. Unbelievable!!! If any one can tell me where to complain to further I would appreciate it. I cannot believe that this company can get away with this. It is definitely false advertizing or at the very least very confusing wording. I even explained that I had to visit my family doctor after using the small introductory bottle for a few days because I developed a burning rash. Whatever was in this stuff was obviously dangerous to my skin.
View full review
Loss:
$200
Cons:
  • Scam product
  • Service
Reason of review:
Problems with payment

Preferred solution: Full refund

Anonymous
map-marker Cwmbran, Monmouthshire

Hydroderm - Account Review from Cwmbran, Monmouthshire

Please can you unsubscribe my account i agreed to pay for a free sample not £90 a month. DONNA MATON
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Reason of review:
Problems with payment
1 comment
Guest

Hi Donna. I'm from Australia and I just got taken for over $100 as well and, that was AFTER I talked with their customer relations 1 week or less after I ordered my product which to this day I still have NOT received! So how do we stop this from repeating?

Anonymous
map-marker Stoke-On-Trent, Stoke-On-Trent

Free samples

i saw an advert on facebook for free samples so I ordered 2 and paid the postage as it said. What it didn't tell you is that they will be taking the money for the products from your bank and basically there is no way to get in touch with them.They have taken 174.90from my account and that is wrong before I did anything I checked that there wasn't any hidden agender saying they would take more money from my account and that it said the samples were free and I only had to pay postage and package. Somebody should face up to what has happened and put the money they stole back in my bank and everybody elses this needs sorting NOW
View full review
Loss:
$175
Cons:
  • Bad one
  • Money theft from account
Reason of review:
174.90 pounds taken

Preferred solution: Full refund

1 comment
Guest

I had the same thing happen. looked up the company online. Called them and cancelled the ongoing payments, but they still took $100 for the "trial" product.

Anonymous
map-marker South Yarra, Victoria County

Other Product Review

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Liars and cheats stole my money
View full review
Reason of review:
Problems with payment
Anonymous

Hydroderm Scam

A very dear friend of ours is terminally ill and while we were on a memorial page for the Cancer Society, these thieves conned my wife into thinking she was getting a free gift. Complete scam. My wife is scary smart and did not read anything to indicate that she would be charged more than about $6.00 in handling fees. She could not get to the website she needed until she filled out their phony survey. Started getting more of the boxes in the mail - no return address, no company name, no invoice, no information at all. Got the credit card bill today with additional $100's of dollars charges. Called the number on the bill and was told that all of this was in the "terms and conditions" and was totally legitimate. Cannot believe that people like this think it's ok to hijack a cancer webpage to screw working people. I am going to make these horrible, horrible people a personal hobby. I will be contacting the media, my lawyer, MLA, ombudsman, BBB, and pretty much anyone else I can think of. I will be watching for the names of the bosses on the news when they are finally charged.
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Loss:
$300
Reason of review:
Kind of all of the above - not solicited, misleading, false advertising, scamming a cancer webpage, generall sucking as human beings.

Preferred solution: Let the company propose a solution

Anonymous
map-marker Melbourne, Victoria

Hydroderm - Free Trial Review from Melbourne, Victoria

Free trial? Bullsh!t.Pay $1.99 freight and 2 weeks later they steal a couple of hundred out of your credit card.Product turns up with no packing slip and no way to get in touch with suppliers.F#@K THEM!!!! I cancelled my credit card so they can't do it again and now I'm hoping they send me more product cause I ain't paying for it.As far as I'm concerned they owe me a lifetime supply.*** and the horse you rode in on!!!!
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Reason of review:
Problems with payment
Anonymous
map-marker Penicuik, Midlothian

Money taken without my concent not once but twice.......

i had a free trial of hydrodrm eye serum it was not very good..they then helpt themselves to £ 176.00 pound from my account...witch i was not happy about..after a phone call of 20 minutes i was told to return said free samples to receve my money back and this would take a month what a cheek....quick to take not quick to return..i tha agreedto taking 50% back witch was payed into my account LAST FRIDAY the 19 /12 /14 ................then the cheeky gets helpt themseleves to £89.00 again today 23/12/14...my bank are trying to sort it out but im unable to contact the said company........if anyone has a phone number please can you let me have it.........as i have to prove to yhe bank i hadnt agreed to payments.............bloody scam artist.....one very angry person .....................
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Reason of review:
Problems with payment
Anonymous
map-marker Limoges, Limousin

Big rip off must be illegal

Same as everyrone really, thought i was getting a free sample and have just received bank statement with 2 amounts €87 & €86 I cant afford and would never ever pay this amount for face cream!!! probably like everyone else!! I have emailed my bank and they have said they need to contact the company to cancel the contract !! how long is that going to take??? enough time for another payment to come out!! I cant belive it!!! i jst dont know what to do to make this go away and stop, i am so angry and skint!!! I hope they stop this company soon!!!
View full review
Loss:
$200
Cons:
  • Money taken without permision
  • Scam product
Reason of review:
Not aware of what I was paying for!

Preferred solution: Full refund

Rosio Beg
map-marker Toulouse, Midi-Pyrenees

89.95 € charged for Hydroderm that I did not order.

I come from France, i received a notice from my bank for payment of 89,95€ on a product HydrodermFace while I did´nt order this product. I would like to know if i must to refer you order ? Can i have a number for contact you for have another information on it please. I would like to know How to get a refund, in which case if I get a refund I will call the authorities. I hope to receive à quick answer about you. Thank you, cordially. ( i haven't got others words for fill your case, so I'm sorry for it)
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Reason of review:
Problems with payment

Preferred solution: Full refund

Anonymous
map-marker Lancaster, England

Re taking money from my account

I was offered a sample of hydroderm @£2.95 this I agreed to them shock horror when I discovered they had taken£89.95 from my account I called after seven days to say no more thank you but still they took money .I am a pensioner and only get £158 so this is unaffordable for me worse still at Christmas and cold weather I need that money for heating.I called the 0808189**** and was told I was not getting my money back the girl was very rude and said I should have read the terms and conditions please help
View full review
Loss:
$90
Reason of review:
Poor customer service

Preferred solution: Full refund

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