Anonymous

Just another on-line SCAM!

I was solicited to test certain unnamed new products, pay only shipping of $4.95, then respond to a follow-up questionnaire which would be emailed to me 30 days later. Just received the product and have been using as directed. Checked my credit card statement and found a $119.65 CAD charge from AHD*AMAZING HYRDODERM. Called the 800 number on my statement and they told me to return the product for credit. I got really angry, explaining in a loud voice the facts I have outlined above. The girl put me on hold, then returned a couple of moments later and told me that my 'account' had been cancelled and my credit card had been credited and I could expect to see it within 5-7 business days. I googled AHD*AMAZING HYRDODERM and found several sites, none of which were secure. This is a SCAM - BEWARE (even invitations to test products for them!!!)
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Reason of review:
Pricing issue
Anonymous

Hydroderm Free Trial Review

I thought it is from trusted Costco. After I submitted, I found out that I automatically agreed to join the membership. I tried the phone number from their website for cancellation. There was no answer. It is a scam!
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Reason of review:
Not as described/ advertised
Anonymous

Hydroderm Original Serum Review

Didn't want product and got charged over 200.00.
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Reason of review:
Problems with payment
Floyce Zxz

Hydroderm - Serum Free Trial Review

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I thought I was getting a free sample and ended up getting charged almost $300.00. I have tried to call customer service, but no one answers. I am beyond angry as I did not authorize those funds to be removed from my account, especially since I only work part time and am on sick leave, earning only 80% of my salary. So there is no way I would have authorize the two charges. Plus I'm in Montreal and had to pay the exchange at a ridiculous amount. The money was essentially stolen from my account. How do I file an official complaint? Please advise, Robin Honigsberg
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Reason of review:
Problems with payment
Anonymous

Hydroderm - Eye Serum Free Trial Review

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I ordered a "free" sample from this company and was charged $89.95 US on my credit card. I immediately called my bank who was very helpful gave me the necessary phone number to contact them. I did so the next morning and spoke to a very nice lady who explained what I had to do. I followed her instructions to the letter and eventually got an email from them stating that I would have my refund in 3 to 5 business days . I received a payment into my account (which I assumed was the refund) and used it for a Christmas purchase. I was stunned the next day when the funds were gone. Hydroderm refuses to accept responsibility for which I am very upset. I have done everything they asked and they are not accepting responsibility. Be warned. THEY ARE CROOKS.
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Reason of review:
Problems with payment
Anonymous

Not a good experience with this company

I received an email from Costco where I have a membership offering these items free. I thought I would change and find a different eye cream. Paying shipping was fine for me but these products created severe headaches. Then they started debiting my account "unauthorized" for $267 and Scotiabank wouldn't reverse as they said I bought a membership. I called Hydroderm in California and they refused to refund and kept telling me they would send me a copy of the terms and conditions I signed. Didn't sign anything!!!!! Well when I threatened to go to Police Fraud Dept., they cancelled my membership and refunded me 50% U$. Not a good company and watch what is supposedly "Free Samples" Its a marketing gimmick and you will only get free when you acknowledge a membership. It's a way the large corporations scam you. NOT IMPRESSED!
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Loss:
$122
Cons:
  • Not clear at all and not authorized for second charge
  • Withdrawal from account without authority
Reason of review:
Other issue

Preferred solution: Full refund

Anonymous

Mise en demeure

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La présente pour vous informer que je mets en demeure l'entreprise Hybroderm pour l'envoie et la facturation de produits que je n'ai pas commandé. Mon adresse est le 481, 19e Avenue Beauceville (Québec) G5X 1E7. Vous êtes prié de me rembourser les montants de 124,64 $ et 117,71 $ que vous avez pris sur ma carte de crédit. Sans quoi, je m'engage à poursuivre votre entreprise et a entamé un recours collectif. Il semble que je ne suis pas la seule personne à m'être fait fraudé par votre entreprise. Je retirerai ma plainte seulement si un remboursement m'est accordé dans les 5 prochains jours. Merci de considérer cet avis.
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Loss:
$242
Reason of review:
Problems with payment

Preferred solution: Full refund

4 comments
Guest

HYDRODERM PLAINTE

Cela vient de m'arriver, j'habite Lévis.

Cela a débuté le 2 vovembre 2016 en voulant avoir leurs produits gratuits. Tout ce j'avais à débourser c'était les frais d'envois.

Produit 1: Sérum hydratant pour les yeux (10ml) $6.52

Produit 2: Sérum anti-vieillissement(30ml) $6.79

Le 21 novembre 2016.

Mon conjoint reçoit la facture MasterCard. Comme quoi je devais payer le produit 1 $117.13. // produit 2.

$124.75 Et depuis , avons appeler Hydroderm , service clientèle. D'après eux, je ne suis pas une cliente !

Guest
reply icon Replying to comment of Guest-1254210

vous savez qu'il suffit d'appeler votre carte de crédit pour faire annuler ces paiements ?

Guest
reply icon Replying to comment of Guest-1267294

enfin, pas la carte, évidemment, mais l'organisme de crédit qui vous fournit ce service (visa, mastercard etc..). Attention, il y a un délai à ne pas dépasser, mais normalement, c'est valable avec toutes les cartes de crédit.

Guest

même chose pour moi

je n'ai pas commandé ni reçu les produits

j'habite à Delson

View more comments (3)
Anonymous

Fraud and scam

as in the reviews below got at Costco a free trial offered and then constantly got useless product shipped. Cancelled and cancelled credit card to be able to get out of it. Dont get this useless fraud product. Even returning this product is difficult and they wont send a confirmation email. First email never came and they cant send a second one!?. They also wont refund money by cheque.....what a company. Costco shouldnt let fraud companies in their doors....bad light on costco,too. Will see next month if it stopped or not....thingking about going to costco, get a form of free trial and go to the police with that....
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Loss:
$500
Reason of review:
all of the above
Anonymous

Neuvoderm ageless moisterizer

Cannot get through to anyone to cancel. Just received another shipment. Is this company for real ?? T am beginning to feel that all these free trial companies are a scam. The product is ok but I don't need it every month and no better than I can buy in the store at a cheaper price and no shipping, and if I don't want it anymore, I just don't buy it. What kind of a company makes it impossible to cancel? There are also different names . When I went to Nuevaderm, they put me onto Hydroderm in Canada ( where I live ) but I can't find Neuvaderm phone number. Sound confusing? It is and I am pissed.
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Cons:
  • Customer service to cancel unavailable
  • Link address led nowhere
  • I did not like
Reason of review:
Bad quality
Anonymous

Hydroderm - Serum Free Trial Review

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Got free trial as advertised for $3.97 S&H ONLY. There was no additional committment made by me to authorize automatic recurring charges to my account. They then charged $88.64 to my acct 15 days later WITHOUT MY PERMISSION. Reported to Fraud Dept. I WANT A FULL REFUND BECAUSE THIS IS DECEPTIVE AND FRAUDULENT ACTIVITY. BLAH, BLAH, BLAH, BLAH, BLAH, BLAH, BLAH, BLAH, BLAH, BLAH, BLAH, BLAH, BLAH, BLAH, BLAH, BLAH, BLAH, BLAH, BLAH, BLAH, BLAH, BLAH, BLAH, BLAH, BLAH, BLAH, BLAH, BLAH, BLAH, BLAH, BLAH, BLAH, BLAH. BLAH, BLAH, BLAH, BLAH, BLAH, BLAH, BLAH, BLAH, BLAH, BLAH, BLAH, BLAH, BLAH, BLAH, BLAH!!!!!!!!!!!!!!
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Reason of review:
Problems with payment
Anonymous
map-marker Port Coquitlam, British Columbia

This is a FRAUD

Hydroderm - This is a FRAUD

This was the email I sent to their "contact" which came back as not delivered ("recipient not found" of course!!). And obviously their 1-800 # does not work either.

I thought I was getting free samples from COSTCO and I was just paying postage. However when I checked my account online, I have two pending transactions in my credit card statement from ibuyeyeserum.com and LHD*LoveHydroDerm.

I was surprised to learn that you are charging me $118.27 USD and $111.70 USD on my card.

I can't even use this product as it burns my skin and irritates my eyes. Now, I learned from all the bad reviews you have in the internet, that you are planning to keep on sending me this product that I do not like????

Please let me know ASAP how I get these transactions reversed and how do I get my money back.

I do not want your product and I want my money back. This is a FRAUD!!! and I stupidly fell for it!!

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Loss:
$230
Cons:
  • Money charged to my visa without my permission
  • Money taken without authority
  • Charges
Reason of review:
Misleading information and unauthorized charges to my account

Preferred solution: Full refund

Anonymous
map-marker Los Angeles, California

Loveeyeserum scam

All of the products come with no return address, no phone number and constantly being delivered. I had to call my bank and get 30 charges reversed and they are still charging me. I think CIBC Bank and VISA may be colluding with these people based on the 60,000 complaints online on this portal alone. When I called the bank they knew all about it, credited the first 30 and when they kept charging me they said it was my fault for not contacting the company to get it cancelled. When we finally got a hold of the company after an hour on the phone, they said we should have returned it. You can't even find their address online to return anything to them. This is a big scam.
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Loss:
$263
Cons:
  • Its a scam
  • No return address on products
  • No online phone number or address
Reason of review:
Its a scam. They keep sending you product and auto bill even after cancelling

Preferred solution: Full refund

Anonymous

Hydroderm Customer Care Review

Hydroderm Canada À l’attention de Mme Acha Entendu que, suite à la conversation téléphonique du 7 décembre 16, ou vous vous êtes engagée à me faire parvenir la procédure dans le but que vous me remboursiez les montants ci-dessous inscrits et que je n’ai rien reçu de vous depuis 48 hres : La présente pour vous informer que je mets en demeure l'entreprise Hybroderm pour l'envoie et la facturation de produits que je n'ai pas commandé; mon adresse est le 1014, du Coteau, Saint-Jérôme (Québec) J5L 1C8. Vous êtes prié de me rembourser les montants de 137.24 $ et de 137.45 $ que vous avez pris sur ma carte de crédit et que vous me garantissiez briser le quelconque lien avec votre compagnie, lien qui n’a jamais eu mon accord de quelconque façon.

Sans quoi, je m'engage à poursuivre votre entreprise et a entamé un recours collectif. Il semble que je ne suis pas la seule personne à m'être fait fraudée par votre entreprise. Je retirerai ma plainte seulement si un remboursement m'est accordé dans les 5 prochains jours.

Merci de considérer cet avis. Louise Thibaudeau

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Loss:
$275
Reason of review:
I never ordered anything from you guys ! You owe me $274.69 + the interest.

Preferred solution: Full refund

1 comment
Guest

12 Dec 2016 viens d'arrivé le même problème a ma blonde, que doit on faire ?

Anonymous

Unauthorized charge to my credit card account.

After completing a survey for Costco I was offered a "free gift". I choose a sample of Hydroderm and agreed to a shipping charge of $3.98. Later I found a charge of $88.64 on my credit card statement which I never agreed to. I was on the phone for 1/2 hr. with a Hydroderm representative who gave me the run-around and would not refund the charge. This person was offering a 40% discount, which they would refund if I sent back the sample product (which I never got) and that did not make a lot of sense. I have reported this incident to the City/Costco card Company. They will refund my account and context the charge with Hydroderm.
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Loss:
$89
Reason of review:
unauthorized charges to credit card

Preferred solution: I will be refunded by the Credit Card Company. They will contact you.

1 comment
Machele Imf

It pays to actually READ what you are agreeing to when getting these free trials, etc. they signed you up for auto shipments but somewhere in their spiel they did tell you about the auto delivery and/or membership, etc. You just whizzed on by it.Good luck on the dispute with your card company.

Anonymous

Hydroderm service

Insatisfaction au sujet du traitement de ce produit ; veuillez m'envoyer un formulaire d'annulation et le remboursement des frais que je n'ai pas autorisés sur ma carte de crédit; de plus. je n'ai pas reçu les produits pour lesquels vous me chargez en ce 16 décembre 2016 et seulement en format d'essai m'est parvenu.Les résultats ne sont pas de la nature exposé dans la promotion. Si pas de réponse ,je vais annuler ma carte de crédit immédiatement merci de votre attention,j'ai déjà contacté le service d'aide.Si besoin de traduire en anglais je le ferai. Je ne suis pas respecté comme consommatrice en ligne. Louise Guilbert
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Cons:
  • Annulation de ces charges
  • Not worth the money
  • No solution to my refund
Reason of review:
Return, Exchange or Cancellation Policy