I recently tried the hydroderm samples of which I was happy enough to have paid the postage for. It was advertised as a 'free' trial which I was wary about so was not surprised to find out it was in fact a 14 day trial. I decided to give it a go anyway and was wiling to pay the amount of $89.95 as they had quoted, I also phoned them to ensure this was a once off and to cancel any future products sent to me. BUT to my horror they did not charge me $89.95 but £89.95 which is a considerable difference especially when it is converted into Rands as I had used my SA credit card while living in the UK!!!!! On further investigation again to my horror I found they had done exactly the same to the second product I had also tried at $84.95......which they charged me £84.95!!!!
On this basis they have made a healthy profit of about $250 from me.
When I phoned their customer care number to clarify whether the products were sold in dollars or pounds the so called customer care agent called Lisa informed me it was indeed in dollars.... when I began to advise her that I had been charged in pounds you could hear the cogs breaking in her brain as this was deviating from her well rehearsed script which the company obviously promotes!!!!!
She proceeded to talk over me (I always thought that they were taught to listen to customers issues, hence having a support line) and was very condescending plus rude the more I tried to explain the issue to her.....the more she began to shut down.....ending in her putting the phone down on me as she could not cope or understand how to deal with my complaint!!
This is the second time I have tried to phone them to resolve my dispute and both times I have not been helped also at a great cost to myself having to phone America both times!
For the country that coined the phrase 'have a nice day'........ this company has taken it to the level of 'we will have a nice day at your expense'.
Review about: Hydroderm Customer Care.
Reason of review: Problems with payment.
Monetary Loss: $250.
Preferred solution: Full refund.
I didn't like: Whole service.