Cindy T Pvr

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Verified Reviewer

I do love Hydroderm but what happened to the patent?

I am a long time user of Hydroderm who is wondering what happened to the Patent that they had? It use to be on their bottle but when I received my last order it was not there, the ingredients were slightly different and the color was darker than normal. What's going on?
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Pros:
  • Great product i have been using for years

Preferred solution: Just would like an answer as to the changes.

Anonymous
map-marker London, Ontario

Got scammed on sample

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I got caught in same scam. And it's only like total150 for 2 products. And i paid 300 .I called my mastercard.sys it happens ALOT. She said call them and tell them no way ,they even got the number for me. She said when u complain that u ddnt know they refund you back some.I did that and order cancelled and I was refunded 100$ from 300 cost. Free sample scams take you to a behind the scenes payment website like u are actually ordering. So when u complain u end up buying the 2 products outright and pay8ng for delivery.They r only refunding the part u got scammed on.
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Anonymous

Scammed

I ordered a sample and, much to my surprise, got charged over three hundred for two products. Since when does that constitute a 'sample?' It is just a whole lot of lies and fake testimonials. Am NOT taking delivery and the PO is returning it for me. Whoever this scam artist is at Hydroderm, he/she can pay the return postage and I will call BBB and my lawyer. My bank would not stop payment! They, however knew what it was immediately! I now think I will have to change the card. To bad I was away when all this happened or I would have dealt with it in a more timely fashion. EM
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Loss:
$300
Reason of review:
Lies and deceit

Preferred solution: Full refund

Anonymous

Scam artists - Don't buy this product.

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Like the previous person I didn't like the product and couldn't find an address to return it to. Got charged $540.00 which I can't get back. The manager suggested that if I return the product for a partial refund (offered 25%) they couldn't 'guarantee' they would receive the product even if I sent it by courier and I would get zero refund if that happened. What sharks! They should have their business license revoked. They are a boiler shop operation with no moral code. Don't buy this product
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous
map-marker Los Angeles, California

Free Trial Scam

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I got the free product and decided I didn't want to subscribe. I was surprised when I got a new shipment the next month and my credit card had a charge of 125.00. There is no contact information to be found to contact the company. Not good business in my view.
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Reason of review:
Not as described/ advertised
1 comment
Guest

I called the company using the number I got from pissedcostomer.com Hydroderm customer service couldn't find me in their system at all. I wonder, is it because I got a new credit card number and they can no longer charge me?

I haven't gotten a new shipment this month so I think my issue is now resolved.

I will not be signing up for any free trials. It's not worth the haste!

Anonymous

Hydroderm - Eye Serum Free Trial Review

I was sent to a website by Kohl's online to take a survey for a free gift. I don't trust these offers and never have. But I read customer reviews that you pay only $4.95 in shipping and handling and it's the truth! No more than that! Against my better judgment I did it. Got the samples and was subsequently billed $88.96 and $88.64 consecutively. I called them 8 times between 2/15 and 4/14 and spoke with 8 different people including a supervisor. They all played the same game of feigned stupidity and apology, promising I'd have my refund. I even returned the product on their demand in order to get a refund. I was promised my refund all 8 times and was told it'd take between 24 hrs and 10 business days depending on which *** I talked to. These scam artists had Indian accents and the background noise was so loud I had to repeat myself constantly. Looking back, not one thing about it was truly professional. Play it safe and just NEVER believe these promises of one small fee. It's all ***. I am very cautious and aware and I still got taken for a fool. Oh, and the happy ending?...I called today for the ninth time to tell them my refund wasn't posted. Both numbers are out of service. Guess I'm kissing $170 sweet goodbye.
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Reason of review:
Problems with payment
Anonymous

Hydroderm company is a thief!

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Hydroderm company is a thief!
I regret I fell into the trap of taking advantage of the free 1 bottle just by paying for the shipping. Just less than a month before I got the product, I was charge 89.95USD or 120.26Cad on my Visa card. This is without me ordering from them. Folks don't fall into this trap ever like what happened to me. I am calling my credit card company to dispute this as this is a crystal clear fraud! The company will lure you with the freebie, then will steal money from you. That's how bad they are. When I phoned them their customer support was so rude, no intention of giving back the money they have stolen from me. So beware guys, don't fall into their trap!
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Loss:
$121
Cons:
  • Automatic charging on credit card without permission
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

2 comments
Guest

Yes, this is a scam!!! I ordered the sample on Jan 28/2017 that requires me to pay the shipping of approx.

Cdn$15.

Today, my credit card have 2 amount pending for Cdn$229.07 which I did not authorized & there was nowhere saying that I'll be receiving any future shipment. I am calling my credit card to block this company from charging my account now.

Whitfield Qov

The literature shipped with the product VERY plainly says that your credit card would be charged 21 days after SHIPMENT. I also tried this product, which in my opinion is not as good as drug store brands, but i READ the contract, and cancelled prior to the trial period ending, my card was not charged.

PEOPLE, for the most part "free" offers are scams, either cancel immediately after getting the product or READ the contract, your credit card company is not obligated to reimburse you for stupidity

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Anonymous

Totally discussed with this company and MOST of its employees

Stealing money from accounts as I was not informed they would take ANYTHING from my account OTHER that the shipping for the trial. .. Next month I had almost $300 missing from my account.Overstocking fees thru the roof. The rudest and most unhelpful service I have EVER encountered in my 50 years. I will tell everyone I know about this pathetic product and its unethical company. I am stunned Costco would support this discusting excuse for a company by letting them use Costcos name in the email. Never been so frustrated and worn down. Stay away from this horrible product and company HYDRODERM!!!!!!!. I have been scammed and wish I had looked up the reviews. Shame on Arlene!! Buy nothing from an EMail offer!!
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Loss:
$287
Cons:
  • Dealing with anyone or any product from this company
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

2 comments
Guest

I also got their information from COSCO‘s website. I was attractive by the big promotion that I just paid a few dollors and get some products although I'm not familiar with this brand.

One month later, when I received my bill, I found that totally I paid $389 to this horrible company. It's a fraud!

Guest

It is a terrible company, terrible management. They stole my money from my account too. I feel angry.

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Anonymous

EYE SERUM AND LOVE HYDRDERM PURCHASE. ABUSE OF CREDIT CARD.

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Having been conned with this kind of offer before I was very careful when I ordered this FREE TRIAL. It said nothing about a monthly subscription so I gave them my credit card number to cover the shipping costs and now find out that they have billed me nearly $250 for the trial. My credit card company were very helpful and I have been offered a full refund if I return the product to them, EVEN IF IT IS OPEN, giving them the tracking number. After they receive this number they will initiate my refund. I got a return address in Canada. I would recommend that anyone immediately contact there credit card company if they have the same issue. My credit card company have all of the details and a recording of the conversation. The company were very polite to me but the credit card company were also on the line listening to the call and taking note that an e-mail confirming all that had been discusssed will follow. Hope this works out, but beware of these kinds of offers. Nothing is ever really free and I have learned a second lesson. This kind of abuse has to stop. Maybe the credit card companies could red flag these and issue a warning of a withdrawal from your account. I have always found they look after there customers.
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Loss:
$250
Cons:
  • That my credit card was charged without my permission
Reason of review:
They abused my credit information by charging me for something that I did not give permission for.

Preferred solution: Full refund

3 comments
Guest

lets file a lawsuit

Guest

I just had the same experience and had them reverse the charge on my credit card, but they were very resistant at first. I ended up losing my temper, then suddenly, it all got resolved. I have to see that the reversed charges come through before I claim satisfaction however.

Guest
reply icon Replying to comment of Guest-1314154

I would like to know where you returned your product to as I would like to cancel as well.

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Anonymous

SCAM

I received the product and had decided not to suscribe to this product so I notified them and returned the unopened containers back to them (at my expense) and come my next months billing on credit card there was another full charge of the product (>125.00 canadian). Although I had the shipping tracking code of the return they refused to delete the charge on credit card. So it seems that I paid for the free trial, S&H to return it back and another month supply that I never received. It is apparent to me now that they go under different names and there is a whole network of scams. I learnt the hard way
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Cons:
  • Product returned unopened
  • Product returned unopened and then still charged on credit card
Reason of review:
Problems with payment
Anonymous

Ripped off by Hydroderm

Applied for free sample and paid postage for same via credit card. Subsequently had over $200 charged to my credit card. Total rip off and upon phoning customer service was given total round advising initially that no refund would be forthcoming. My card was charged March 29/17 and March 30/17. Eventually after considerable argument I was informed that approximately 1/2 of the charges ONLY would be reversed on my credit card. He alleged that I signed up for the membership. I signed nothing. I am unaware of any membership being offered and would not be have been interested in same. The person I dealt with was most insistent that I had signed a membership. The only reason I was interested in the product because Arlene Dickinson from Dragons Den was involved and I had trust in her. Should not have apparently. This whole deal is a scam
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Loss:
$239
Reason of review:
Pricing issue

Preferred solution: Full refund

Anonymous

No good product

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This product is like putting milk on your face and does nothing for you. I don't wish to receive anymore and like another I don't know how to cancel as there is no where to do that
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Reason of review:
Bad quality
Anonymous
map-marker Los Angeles, California

Didn't read fine print! My fault for trusting company.

Any details on how to stop authorized payments? I might just cancel my card! I didn't read the fine print and my bad for actually trusting a company with a known brand name. Any other information some one could give with details on phone numbers and addresses would be great! You would think we would learn. I am hoping my bank will value my business enough to just cancel this for me based on my years I have been with them and my spending habits. I a hoping to contact Hydroderm in the morning to see if I can get this resolved. Nothing like being embarrassed for being trustful.
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Loss:
$190
Cons:
  • Money taken in error
  • Fine print
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

1 comment
Guest

Do not trust ANY online beauty company not to enroll you in auto-pay subscriptions to their overpriced products ! It's how they make their millions -

Anonymous

FOUND ADDRESS!

Hi, for all you people who have been scammed out of unauthorized funds coming out of your bank accounts for this product, the address is : P.O.box 66010 **** Wilson Ave Toronto, ON M3M 1G0 I found a phone number on the site and the guy gave me the return address. Obviously, it's a scam company because no return address...and...their returns are going to a post office box. I called, they are ignorant people that you can't even talk to without them YELLING at you on the phone. Please all, report this to your local area for scams. This company don't put return addresses....they will use whatever you pay the shipping with for a trial, etc.
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Anonymous

Amazing Hydroderm Free Sample

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On March 4 I ordered two free serum samples - paid postage when it arrived there was no return address-samples were not packaged have not used them and when I checked my credit card there were two charges of over $100 US I called and they said they offer nothing for free - ONLY FREE TO TRY THEM this is a total ripoff and I will continue to call on their 1-800 number and they refused to give me a return address we live in a somewhat remote community so mail is rather slow-the lady said it doesn't matter to them where I live will write only what I want and I have over 100 words

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Loss:
$250
Cons:
  • Rude customer
  • I want my money back in full payable us dollars
  • No information
Reason of review:
Order processing issue

Preferred solution: Full refund

Anonymous

I too ordered sample and was charged 239.88 canadian. I called them and wrote them not to send me any thing. Today i received another package from them. I am nos cancelling my credit card because

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I am afraid they will send me more.
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Reason of review:
Not as described/ advertised

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