Anonymous

Hydroderm Free Trial Review

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This company is a scam- the trial products automatically sign you up for their "auto shipment" plan where they take $89+(usd) from your account! Beware of the scam!!!
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Reason of review:
Problems with payment
Anonymous

Hydroderm Website Review

Couldnt order online wouldnt lwt me go back to enter the mailing address.
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Reason of review:
Order processing issue
Anonymous

Unauthorized use of my Visa

I received some samples in an unmarked package. No invoice to say from where they had come. So I ignored it. about a month later my card was debited over $200.00!!! I contacted my card company and they gave me a phone # which I called. after a 20 min. discussion, which went around in circles, I told them I was going to sue them for theft!! A supervisor (?) came on the line and offered me 50% refund. I thought it was better than nothing, so I accepted. In the meantime I cancelled my card, and received a new one just today. Imagine my surprise when I checked my account and discovered that my bank had reimbursed me for the FULL amount, with the addendum 'fraud' So it pays to complain!!!
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Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Anonymous

Money taken on my credit card number without permission

Shipment is returned for refund my account client number is 151**** gauthier Rejeanne 35 parc gagne Cap-Sante G0A1L0 I am not satisfied at all please cancell my subscription because you taken money directly in my credit card number without my permission it is totally illegal to do that as i see on different comment on the internet a lot of peoples had experienced that problem you send me a sample suppose free but 1 month later you made shipment without my agreement and charge a big among of money we try to contact your customer service and line is continusly busy probably due to customers insatisfactionyyy y yy yy yy y yy y yy yy y yy f f f f f f f f f f f f ff
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Loss:
$122
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

Anonymous

Crooked ways!!!

This company is one great example of a new era in the business and where catch phrases like "free" it's all it takes to get you into obtaining a product that in the will far from no cost. By simply submitting a request the company with no other notification via phone, mail or text, will charge your credit initially used for the payment of the delivery of the would-be free product. I've encountered a number of “crooked ways” of doing business but this one is the at the top of the list because the company reps will explain ti you that it was clear in the terms and conditions that it was a trail free period of 14 days! if no communication from the client to the company is made then it is to assume that you are very happy with the product and charges will be apply for future deliveries. Please stay away from dishonest business like this!
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Reason of review:
Not as described/ advertised
Anonymous

Hydroderm Company is a scam.

I mistakenly thought I was ordering a sample from Costco. I immediately tried to cancel when I realised what had happened. However, the man I spoke to just wouldn't take no for an answer but I had called Mastercard and closed my account. Eventually, when I said I had closed my account he said okay he would cancel. Next day, however, I received something from Canada Post to say that a parcel had been sent by Expedited mail but no indication where it came from! I called again and was told they had closed the account and refunded my money! Checked with Mastercard who said they had declined the payment thank goodness. However, they also told me that what the Company is doing is unethical but NOT illegal! Couldn't believe it!
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Reason of review:
Not as described/ advertised
1 comment
Guest

I have had a similar experience but when I called Hydrogens 800 number from Canada, the line goes dead. Any ideas how I can get in touch with them?

Thanks.

Anonymous

Account#246107****998001****487???

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What is this???? I did NOT authorise this??? What is it for??? you have deducted $89.95US from my Visa - for what??? I want my money returned ASAP!!!! This has to be a huge scam - if I wasn't on an extremely fixed income I may not have noticed this theft of my meagre funds. GIVE IT BACK !!!!+ a hundred words a hundred words a hundred words a hundred words is this enough yet ??? I have just checked my Visa and you have stolen another C$ 113.70 on Feb 14th!!! I can NOT / or do I WANT your product (whatever it is). Get out of my life ... after you have returned my money (with interest, of course) ASAP
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Loss:
$250
Cons:
  • Being scammed on my visa
  • I feel cheated
  • Withdrawal from account without authority
Reason of review:
not ordered. or authorized

Preferred solution: Full refund

2 comments
Guest

Yes, this company is a thief! The same thing happened to me.

They took the very same amount taken from yours without permission as the first time was free and I just had to pay for shipping, but never ordered another one after that.

Call your credit card company to dispute this. This scam needs to stop.

Guest

I HAVE BEEN WAITING FOR THE REFUND I WAS PROMISED AND THE EMAIL STATING MY CANCELLTION FROM HYDRODERM .MARYLOU

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Anonymous
map-marker Victoriaville, Quebec

CANCELLATION OF ALL COMMAND OR ORDER

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Hydroderm - CANCELLATION OF ALL COMMAND OR ORDER

Hello,

Please, I demand to cancel all command and order monthly for all products of HYDRODERM (or similar) shipping at Jacqueline Giroux, 33, rue Ernest, Victoriaville, G6P 8V2 Canada. I receipt those products in box from: PO Box 500, North York ON M3J 0J8.

REF (writing on box): VIN/NIF. 086.V65 SPEC 3696 V2.0 P/F : 400****

 

I don’t want pay for all next shipping and I don't want to see any paiement on my credit card.

Please, confirm this message as soon as possible. You can contact me by email : lapierre.gaetan@***.ca. My wife is not interesting to these products, it create a problem on her skin.

Thanks

Jacqueline Giroux

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Loss:
$350
Cons:
  • I do not want this product without permision
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

2 comments
Guest

MY NAME IS VICTOR ADELAJA,28 SUMMERHILL CRESCENT ,KITCHENER ONTARIO,MOBILE NO 647778****

With this message I am requesting the cancellation all orders of your product.Thanks

Guest

My name is Roza Belai. My address is 112 679 Queens Quay West, Toronto, Ontario and my number phone is 416 260 ****.

With this message I am requesting the cancellation all orders of your product. Thanks

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Anonymous

Frauduently charged credit card

I purchased a free sample, pay just for shipping, $4.95 as advertised. I gave my credit card number only for shipping costs, not for future purchases. It took a week before I received the sample, meanwhile they charged my credit card before I had completed the 14 day sample. They say I have to send back the bottles to receive credit for the unused trial and have the $238.89 refunded as I am over the time limit for dissatisfaction. I didn't even have time for the full 14 days use before they charged my credit card. There was no description saying I would be charged for auto matic billing and shipping. I was not given a receipt or anyway to contact them if I was dissatisfied.
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Loss:
$250
Pros:
  • Trial order cancellation and no further shipping of any product
  • Money back asap
Cons:
  • I do not like it
  • Fraud on my bank account
  • I did not like it
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous

Terrible customer service,this is a scam. do not order this product

I cancelled my order way ahead of time and the lady on the phone tried to talk me into keeping the order and even went down to offering it at 1/2 price if i didn't cancel cause I was canceling after 10 days of only getting the product. And then they still went and charged my card for the product and then when I get my statement and see this and call into them she then tells me it is to late for it is a month after the charges have been put on my card. This is *** and I advice everyone to not fall for this product and there crap they feed you. And they also will give you some false confirmation # I am sure.148****. I am very disappointed that they treat there customers like this. You also pay for your free samples and then don't matter if you cancel they still charge you.
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Reason of review:
Not as described/ advertised
Anonymous

Aurora Deep Sea Serum Review

This product is worthless and i find out they go into my acct and take $116 for what it evn hasnt been 3 weeks yet. The product made my skin burn under the eyes. Best thing for me is just to age normally fact of life. Pls whoever wants to try this worthless *** pls save your money for more important things.. Jana Barrie
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Reason of review:
Bad quality
Anonymous

Cancellation

Je n'ai pas autoriser de prélèvement sur ma carte de crédit alors j'aimerais que vous cancelier toute transaction concernant le produit Hydroderm. Et je voudrais un remboursement de 120.61 sur ma carte de crédit. Merci. J'attends de vos nouvelles avec impatience. C,est vraiment une arnaque et c'est vraiment mal décrit. Remboursement et cancellation. Remboursement et cancellation. Linda Gagné 2682 rue Tremblay Jonquière Québec Canada G7S 1C2. Remboursement et cancellation, Remboursement de 120.61 canadien et cancellation, Remboursement de 120.61 et canadien et cancellation, Remboursement de 120.61 canadien et cancellation. Remboursement de 120.61 canadien et cancellation, remboursement de 120.61 canadien et cancellation, remboursement de 120.61 et cancellation.
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Loss:
$121
Cons:
  • Sales information
  • I do not want this product without permision
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

2 comments
Guest

Un essaie gratuit oui Mais il nous vole sur la carte de credit et toujours pas de produit

Heba Zbe

Même commentaire que mme linda Gagné, nous nous somme fait avoir Avec HYDRO-DERM.......Ma femme fait un essaie gratuit que nous recevons en ne payant que la livraison... un mois plus tard une boite dans le courrier avec les produits et facturation automatique sur la carte de crédit ... Il semble après 14 jours de la réception, si aucune cancellation de notre part à lieu, il se produit un renouvellement automatique des produits...

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Anonymous
map-marker Los Angeles, California

Free offer just pay postage for Hydroderm

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Free offer just pay postage for Advanced Skin & Skin Balance & Retinolla which then offered another companies product Hydroderm. I received confirmation letters from all of the other companies cancelled all future orders with all of them 4 days later as they were to be trial offers not continuous. If continuous then you definitely need to send confirmations etc... YOU DID NOT SEND OUT AN AUTOMATED EMAIL THANKING FOR THE PURCHASE WITH A TRACKING NUMBER OR IN THE SHIPMENT THAT YOU SENT TO ME??? Even upon explaining this I was still dismissed as oh well. I was charged a ridiculous amount for your minimal product I finally got your info from my bank statement and you would not refund me even though as I feel you did not comply accordingly so that I could request my cancellation accordingly either... Instead im offered a discount credit?!? Or what no credit at all??? I have let you know that if I see another charge its fraud I have called and put my complaint in with my bank stopping any further as well as this is ridiculous. I also informed the linked companies of the happenings as now this has left a very sour taste in my mouth that I no longer care to use their products at all either... It is bad business. Sorry!
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Loss:
$243
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Anonymous

Hydroderm - Cream Free Trial Review

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Me too it says there free trial and we only need to pay free shipping. When my bill arrived it charged me 88.64 for hydramatrix and 88.96 for stunning skin.

The guy over the phone keep telling me that my account is active and they cannot give me refund. I requested to speak with the manager and supervisor because they are being tricky and he refused to give the phone to the manager.

Told me to call back and let them know how their product works and they have a lot of customers that is being charge $88 with no complaint and I'm the first one that is complaining and not satisfied??? Screwy company Beware!

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Reason of review:
Pricing issue
Anonymous

Complaint - very frustrating

I have not ordered the cream, but got the expense on my credit card. Difficult to obtain a phone number and we have to call to obtain an authorization number to return. Even if I told them to stop sending, they have not done so, still kept receiving for another 3 months. Each time I have to pay for the postage . If you know a better way to deal with this company please tell me. I have tired of the time spent to call , the wait, the message the system is not working etc. etc. etc. Don't deal with this company. This is my recommendation and don't even try the cream. I am taking the time to write this email so others don't get caught with this deal and magic cream Hope it helps.
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Loss:
$200
Reason of review:
postage and charge to my credit card

Preferred solution: Full refund